Call-Center Service Operations | Consulting Concepts & Innovations | Invent Success CCI, cc-innovations, invent, consulting, concepts, innovations, Richboro, PA, Pennsylvania, ROI, training, recognition, implementation, coaching , leadership development, business requirements, process re-engineering, people, process, technology, strategy, quality monitoring, business transformation, call flow, work flow, performance management, resource management, risk & mitigation strategies, business analysis, process standardization, business continuity, gap analysis, multi-channel contacts, emergency planning, contingency planning, fulfillment, technology assessments, remote agents, cost savings, business objectives, measurable results, requirements gathering, team based approach, business modeling, customer satisfaction, CRM (customer relationship management), internal communication, work force development, quality assurance, facilities planning, budgeting, organizational development, organizational leadership, gap analysis, internal communication, CTI, system design and development, management tools, scorecards, productivity, utilization, capacity planning, reporting, IVR, best practices, critical path, scope, define, design, leadership, continuous process improvement, cross training, KPI (key performance indicators), key success indicators, metrics, matrix management, knowledge management, federal government contracting, CDC, Centers for Disease Control, Northrop Grumman, Verizon, Business Computer Applications, CCI, WIPP, Women Impacting Public Policy, M31000, federal contracting, help desk, teaming, partnership, collaboration, Management consulting, call center, call center consulting, contact center, process redesign, project management, program management, forecasting, staffing, scheduling, optimization Consulting Concepts & Innovations (CCI) is a management consulting firm specializing in call-center service operations.